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Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

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IT leaders take on pandemic tech debt

The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.

May 23, 2022 11 mins
Digital Transformation IT Leadership
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McDermott data innovations fuel business transformation

The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the companyu2019s data operations are helping it get there, CIO Vagesh Dave says.

May 23, 2022 6 mins
Digital Transformation Energy Industry Innovation
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National Grid’s energy transformation is fueled by IT

Global CIO Adriana Karaboutis is modernizing the utilityu2019s data stack and digitizing its grid to transform National Grid into an u2018intelligent connected utilityu2019 capable of integrating with a range of energy sources.

May 20, 2022 6 mins
Digital Transformation Energy Industry
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Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.

May 17, 2022
Digital Transformation Tech Support
brandpost Sponsored byEXL

Veteran CIO Neal Sample: All architecture is wrong

From data to drive: Strategic insights on the value of telemetry in the automotive industry.

Nov 6, 2024 5 mins
Data Management Digital Transformation
interview

Veteran CIO Neal Sample: All architecture is wrong

The business executive, technologist, and former champion debater explains why all architectures are wrong and why you shouldnu2019t get too invested in your ideas.

May 12, 2022
CIO Data Science Digital Transformation
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Reskilling IT for digital success in a tight talent market

IT leaders are upskilling IT staff in sought-after skills to support organizational transformations u2014 and to improve employee retention. Here, CIOs share training strategies and lessons learned.

May 9, 2022 10 mins
Careers Digital Transformation IT Skills
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United transforms travel experience with Agent on Demand

The airlinesu2019 digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.

May 6, 2022
CIO 100 Digital Transformation Travel and Hospitality Industry
opinion

What’s next for digital transformation?

Thirty-plus years is a long time to be stuck on something. Is it time we move on?

May 2, 2022 5 mins
Digital Transformation IT Leadership
feature

Backcountry modernizes for the cloud era

A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.

Apr 26, 2022
Cloud Computing Digital Transformation
opinion

The unfulfilled promise of automation: DNA matters

Process automation brings much-needed efficiencies, but enterprise DNA is essential for the long-term strategy, ensuring business resiliency and innovation.

Apr 19, 2022 10 mins
Digital Transformation Robotic Process Automation